Claims

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Report your claim to our responsive team

When reporting a claim during normal business hours, please call 613-733-3312. For after-hours assistance, please call the 24-hour emergency support numbers listed below.

Intact: 1-866-464-2424 Economical®: 1-800-607-2424
Jevco: 1-866-864-1112 Portage Mutual: 1-800-340-2439
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All claims should be reported to the police. Certain types of claims have a 24-hour time limit from when you first noticed the damage or when the incident occurred. During regular business hours, a claim should be reported to our office. For claims occurring after our regular business hours, please use the numbers listed above.

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Please report your property claim to our office during regular business hours. In case of emergencies, please contact your insurance company by using the 24-hour claims service phone numbers.

It is important that claims involving water or sewage are taken care of immediately to avoid the breeding of bacteria, mould and other micro-organisms. Take steps to protect your property from further damage if it is safe to do so.

Should the claim involve fire – get everyone out of the dwelling immediately. Call 911 from a neighbour’s house. Then you can call the 24-hour claims number. Items can be replaced; lives cannot.

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